GST shall apply at prevailing rates.
Services (or intangible products) have increasingly become an important part of the world’s economy as organisations move up the economic value chain. Every organisation today offers some element of services or intangible products to add value, e.g. customer support, delivery, etc. As satisfied customers become loyal customers, great service quality management can become your organisation’s differentiator and competitive edge.
The course will explore the growth of services and the importance of managing customer experiences through:
This course will address the following:
There will be in-class exercises to examine the various elements of service quality as well as to share experiences.
Professionals and managers who are involved in planning or delivering service operations.
Please be prepared to share your experiences with fellow participants.
| Date | Venue | GST | with GST | Registration |
|---|---|---|---|---|
|
TBA
|
NUS Business School | SGD 0.00 | SGD 2,180.00 |
