Learn strategies and skills to better manage and motivate difficult colleagues.

Many of us, at some point in our careers, deal with challenging colleagues, unmotivated subordinates, difficult bosses and customers.

This course focuses on the complexities of managing and motivating challenging employees in a professional setting. Participants will gain a deep understanding of the factors that contribute to difficult employee behaviors and will be equipped with a comprehensive toolkit of strategies and skills to effectively manage and motivate these employees.

Through this course, participants will explore:

• Techniques for identifying difficult employees.
• An in-depth examination of what makes employees difficult, using the Interactionist framework.
• The impact of organizational structures, reward systems, management styles, and individual characteristics on employee behaviors.
• The concept of Person-Role-Job (Mis)fit and its implications.
• Proven strategies for leading and harnessing the potential of “difficult” employees.

This course is essential for those who are tasked with leading and managing teams in dynamic and complex environments, ensuring that you are equipped with the knowledge and skills necessary to transform challenging employees into valuable assets.

About The NUS Executive Education Future-Ready Credits Series

The NUS Executive Education Future-Ready Credits Series offers modular courses specifically curated to empower working professionals with the opportunity to upskill while earning academic credits towards The NUS MBA or Executive MBA programmes. For details, please click here.